We have worked with a variety of hospitals and understand the challenges encountered by them in implementing a patient centric work culture. Efficient work processes are easier to implement but getting your employees to treat your patients with courtesy and compassion, even when no one is monitoring, is quite a challenge.
Our consultants are experienced in psychology of consumer behaviour, lean practices and have repertoire of interventions that can be customised to your hospital atmosphere and implemented to obtain better results. We have demonstrated a consistent quarter on quarter growth in NPS at many of the hospitals that we have worked with.
Let us help you as you embark on this journey to improve patient experience at your hospital.