About Us

We are experts in Patient Experience Management. We believe managing patient experience is the key to success in Healthcare.

Forum Business Research is a 6 year old joint venture between Forum Business Research (Netherlands) and Winnou Systems and Services (P) Ltd (India).

Forum Business Research (Netherlands) is a 32 year old market research firm based in Den Bosch, The Netherlands. It has worked with several large and medium sized customers such as Philips, Rabobank, Robeco, Dutch Railways, Dutch Tax Administration and others. The idea of continuous, short cycle feedback directly to the field staff responsible for the service and helping them improve their service delivery levels was conceived in 2006 and then developed as a product, Performitor.

Winnou Systems and Services is a 11 year old technology products firm based in Hyderabad, India. Its strength lies in software product development using agile methodologies, open source technologies deployed on scalable Amazon Cloud Platform and mobile application development on Android and iOS platforms.

Forum approached Winnou in Aug 2009 to look at the possibility of developing Performitor. After the product was developed and deployed, Winnou researched the possibility of launching the product in India which eventually led to this Joint Venture, Forum Business Research India in Oct 2011.


Management Team

Mark Stohr
Mark is the CEO of Forum Business Research in the Netherlands and co-founder of the Indian JV. He has a passion for customer centricity and strongly believes that it leads to sustainable business success. Mark brings a vast experience in customer centricity from his engagements in Europe, especially in financial services, public transport and energy. Prior to Forum Business Research he worked for Exxon Mobile, where he held a position as marketing director. Mark has an engineering degree from Eindhoven University of Technology and attended several marketing programs at Harvard Business School.
Rajagopal is a technology entrepreneur excited about development of new products and technologies. Rajagopal is the founder director of winnou.com, the technology partner for Forum Business Research. Earlier, Rajagopal was an Associate Director at Sierra Atlantic (now Hitachi Consulting) and a Project Manager at Cell Exchange (now Cambridge Technology Enterprises). Rajagopal worked earlier in consulting roles at Oracle Corporation and Keane Inc in USA. He has a MBA degree in International Business from Rotterdam School of Management, The Netherlands and a Masters Degree in Engineering from University of Toledo, USA
Franklin Bolder
Franklin has been active in the Market Research industry for over 20 years. Worked with many systems throughout the years for conducting surveys and collecting feedback. Used this experience to develop complete customer feedback loop systems. User friendliness has always been a keyword for these developments. Getting acquainted with the Indian people and culture since 2009 led to entering the Indian market in 2011. Currently active as an implementation consultant for a Dutch company that is active in the care-industry and other industries, focus is on registrations like incidents and complaints but also audits.