Best-in-class Patient Experience Management Solution
Patient Smile: We Help You Deliver the Experience that Your Patients Love! By employing best in class practices, we take some load off your shoulders by monitoring the patient feedback so that you can focus on nothing but offering quality care.
Individual Practitioner
Are you looking to boost patient retention?
Nursing homes
Do you want to ensure quality care for your patients?
Small Hospitals
Do you want to make sure you
stay on your patient’s mind?
Large Hospitals
Do you want to reduce operating costs while improving patient experience?
How Patient Smile can help?
The new healthcare consumer demands a different experience from the one that typically exists today. Quality care and healing have become basic expectations of patients and their families, but it is important to move beyond that chasm . Too many patients have a positive clinical outcome but the care is impersonal, the result is ordinary, and the experience is forgettable.
Your investment in an experience and engagement partner is consequential. We help you set the right direction and expectations that align with your organizational values. With every client we like to listen, learn and grow. We engage with you to turn your vision into reality. With a deep knowledge and experience in patient psychology, consumer behaviour, behavioural economics and technology, we create a shared sense of true north, delivering on your definition of success.
Solutions offered by Patient Smile
i-Care
Comprehensive and seamless ticketing system that helps various healthcare departments to work as a team. Leverage analytics and reporting to promote a productive environment.
i-Care+
AI-based ticketing software that interacts with patients and stores their specific requests. Integrated escalation matrix delivers the right platform to track these requests.
Patient Smile
A feedback system that helps deliver the care environment patients want. This helps healthcare organizations to improve their processes and transform their culture.
Benefits
Exhaustive control
Patient and family-centred care encourages active collaboration and shared decision-making between patients, families, and providers to design and manage a customized and comprehensive care plan. With Patient Smile’s feedback management solution, healthcare organizations can actively trace and manage patient experience and leverage it to deliver better services. Patient delight can be monitored in the monthly and quarterly trends with KPIs such as Patient Happiness Index trends.
Meaningful dashboards help the top management at the hospital to be in control of patient service levels. Any exceptions to the norm are automatically escalated and brought to your notice.
Collect, manage and act upon patient feedback
Ensure patient retention by collecting feedback at the end of the appointment. Positive feedback indicates high chances of retention and referrals, whereas negative feedback can be used to better future patient experience, and can be used to even bring back a disgruntled patient by making amends at the right point.
Productive Work Environment
As you capture feedback and requests via mobile app, it leads to higher productivity of your line staff now that they can concentrate on their functions instead of handling routine and sundry patient requests. This is especially true for the nursing team that is usually already overloaded with their duties. Moreover, it brings in accountability in your staff. Once staff realise that they are on a time clock once a patient request has reached them, they are more likely to address patient requests in time.
Personalized patient communication
Improve patient engagement with personalized communication at each step. Not only do patients want complete visibility into their healthcare history, but expect hospital communications to reflect it as well. Relevant and well-timed communication would help you humanize your hospital, and build positive patient relationships.
Capture the Goodwill
When integrated with social media networks like Facebook and Google Reviews, the hospital can digitally record and capture the goodwill of the patients that it has worked so far to gain, helping spread the goodwill through word of mouth. It results in a better overall brand image for the hospital, not just in attracting more patients, but also better talent and workforce to your hospital.
Reduce response time
Reach out to patients as soon as a new request/issue comes in for sundry requirements or even a simple query on WhatsApp. Easy and user friendly interface ensures all staff have access. Immediate resolution will ensure lower wait-time and enhance the patient experience.
Patient Smile delivers unprecedented patient experience through powerful and targeted patient communications, smartly integrated with WhatsApp and expert guidance to capitalize on valuable engagements.
What You Get
- Powerful dashboard that lets you benchmark your hospitals performance based on Patient perceptions.
- Patients interactions with the hospital & care givers is captured which helps the hospital in managing their experience.
- Email and On Call support is available all the time to ensure your questions are answered.
- Real time alerts to the hospital staff. Actions can be taken anywhere and anytime on the go.
- Never miss any patient's journey experience with the powerful Daily/Weekly reports.
- Patient interface is integrated with WhatsApp, which requires minimal effort to understacd and use.
We deliver results